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The need for business continuity planning caps a disastrous year for MSMEs

The year 2020 was difficult for everyone, but it was particularly tough for SMEs. Months of lockdown, paucity of funds, and a fall in demand led many people to close their businesses, companies firing people or asking them to take a pay cut. However, the pandemic has learning for every sector. Some learnt to pivot, while others learnt to be frugal.