Description

IT Service Management System (SMS) standard and is based on the ISO 9001 framework (whether in-house, outsourced or external). It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. ISO/IEC 20000 helps organisations benchmark how they deliver managed services, measure service levels and assess their performance.