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E-commerce is giving MSMEs a chance to go global

Fintech businesses are currently required to consistently re-strategise to address the fast-changing demands of consumers. At the same time, these businesses should also ensure that payment experiences remain secure, convenient and seamless for customers, says Chandni Nihalani, Director, PayPal India.

Technological advancements such as the Open Network for Digital Commerce (ONDC) and neobanks (completely digital banking platforms) not only provide enterprises with a platform for secure co ..

Economic Times (ET): How are changing consumer preferences amid global economic uncertainty and fast-evolving technology impacting the payments ecosystem?

Chandni Nihalani (CN): Consumers are becoming more cautious of their transactional habits in the face of global economic instability and demand for dependable, secure and transparent payment solutions, resulting in the widespread use of digital payment platforms.