Kolkata, Dec 21 (KNN) With a view to having better customer relationship management, West Bengal State Electricity Distribution Company Ltd (WBSEDCL) wants to rope in the private sector for providing service for regular, timely and faithful delivery of SMS generated through various applications running at its five Zonal Call Centres.
In this context, WBSEDCL seeks service providers for timely delivery of SMS generated through its five zonal call centres - Berhampore, Burdwan, Kolkata, Midnapore, and Siliguri.
The power distribution company will be sending all SMSs received, through specified secure user account given by the service provider as http document after every few minutes to its destinations.
It will also provide SMS delivery failure information in regular intervals and a web portal along with credential login.
WBSEDCL wants to prepare and submit daily and periodical reports on SMS delivery and provide customized inbox subject line (short transactional code).
Some of the work that the service provider needs to do are - from each of five Zonal Call Centers, data, in delimited text format containing message, unique message ID and recipient’s mobile number would be sent to the service provider in their specified secure user account as http document every 4 minutes.
The accumulated SMSes as sent to the service provider, would be Pushed to the recipients with a speed of 100 tps (transaction per second) after receipt of the http document. At least three attempts would be made within 3 hours (each attempt would be made after one hour) to resend the SMSes, delivered unsuccessfully along with subsequent three lots of SMSes after the initial attempt.
Every SMS, not delivered, would be identified and failure intimation would be sent back to the related Call Centre as well as given mail ID in specified text format through email, regularly, in periodic interval.